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Terms and Conditions
The “Seller” is defined as The Bentley Road Baker. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer.
These Terms and Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from The Bentley Road Baker you agree to be legally bound by these Terms and Conditions (“Conditions”) and accept that these Conditions may be modified or amended and posted on this website from time to time.
Booking Conditions: Unfortunately, we cannot issue a refund on any class or course bookings. We recommend taking out the appropriate insurance to cover your costs in case you are unable to attend for any reason. If you wish to book onto a different class or course this may be possible in some circumstances and transfers will be at the discretion of The Bentley Road Baker. We reserve the right to cancel a class or course under certain circumstances, including if we do not have the minimum number of people booked onto the class. In the unlikely event that we must cancel a class or course we will offer a full refund for the cost of the class or the course, or a transfer to another class of the same price. We will endeavour to advise you as far in advance as possible if we need to cancel a class.
PAYMENT AND DEPOSIT – CAKE ORDERS
We require a 50% non-refundable deposit to confirm a cake order and hold the date. The remaining 50% is due on the delivery date,. Orders placed less than 3 weeks in advance of the delivery date must be paid in full. Payment can be made earlier if you wish. Failure to complete payment in full before the delivery date may result in your order being cancelled. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.
REFUNDS AND CANCELLATIONS – CAKE ORDERS
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.
The images on the website are examples of our cakes. All our products are hand made and can be ordered in different sizes from those shown on the website, your cake may have variations from the website image.
Consultations are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with The Bentley Road Baker by email.
All price quotations, written or verbal, are valid for 30 days from the date of quotation. Quotations are only valid once a member of The Bentley Road Baker team has confirmed your order and issued a payment link or invoice.
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations may be subject to a surcharge. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions or sourcing ingredients during a pandemic. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.
Any image provided as part of the description of similar goods is given for illustrative purposes only. Given the nature of the goods, minor variations of colour and design may apply.
CAKE STAND HIRE
We offer cake stand hire. A security deposit is required in advance. We have a selection of stands and will provide the stand best suited to the cake. It is the Buyer’s responsibility to return the cake stand/s after hire to our Bourton Barn address within 3 days (on a working day). The deposit will not be refunded in the event that the stand/s is/are damaged, or returned after 3 days.
In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 48 hours and send photographic evidence of the damage within 7 working days if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for cakes that are damaged after they have been delivered to the agreed location. For cakes delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition. Cakes collected from the Bourton Barn site requires a signed note by the person collecting to say that the cake has been collected in perfect condition. Damages after this point are not The Bentley Road Bakers responsibility. All cakes are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the cake.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts.
DELIVERY AND COLLECTION
We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. A shelf life and Best Before Date will be provided on the Delivery Note. This is advisory only. Please note, once cakes have been cut into the shelf life will be reduced.
NON-EDIBLE INGREDIENTS AND DECORATIONS
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers as well as fresh flowers. These must be removed before serving or eating.
If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion. This can be done in writing to
The Bentley Road Baker
Wick St Lawrence
Weston Super Mare
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